# Support plans designed around real OpenCart operations

> Each plan is scoped to prevent ambiguity: what is included, expected response windows, and where custom project work starts.

[Source page](https://open-cart.gr/en/opencart-support-plans/)

## Typical support tiers

Final scope is adjusted to your store reality and risk profile.

### Core Care

For teams that need dependable maintenance and baseline response guarantees.

### Growth Care

For stores balancing ongoing support with incremental technical improvements.

### Mission Critical

For high-dependency stores requiring faster escalation and deeper engineering coverage.

## Plans and SLA FAQ

### Can the support plan be customized?

Yes. We keep a stable baseline and adapt add-ons for integrations, releases, and reporting needs.

### What is usually outside a support plan?

Large feature development or redesign is typically handled as a separate scoped implementation project.

## Next step

- [Discuss the right plan](https://support.opencartgreece.gr/contact/?utm_source=open-cart.gr)
- [Open Support Ticket](https://support.opencartgreece.gr/contact/?utm_source=open-cart.gr)