# Solutions for your OpenCart store.

> When OpenCart is business-critical, support must be structured: predictable response, strong diagnostics, and prevention-based maintenance.

[Source page](https://open-cart.gr/en/opencart-technical-support/)

## Core support capabilities

We handle the technical layers that directly affect revenue continuity.

### Incident Response

Fast diagnostics and mitigation for checkout, payment, shipping, and API failures.

### Security & Upgrade Discipline

Controlled update process with rollback planning and compatibility checks.

### Performance Stabilization

Targeted tuning for database, caching, and frontend delivery bottlenecks.

## Support workflow

- **Ticket Intake**: Impact and urgency are captured in the support portal.
- **Diagnosis**: Root-cause analysis with reproducible evidence.
- **Fix + Validation**: Fix implementation and post-fix functional validation.
- **Prevention**: Preventive recommendations and backlog updates.

## Support FAQ

### Do you support third-party custom modules?

Yes, if source access is available. We first evaluate compatibility and risk before applying changes.

### How do we start in an urgent incident?

Open a ticket with reproduction steps and available logs for the fastest first response.

## Next step

- [Open Ticket Now](https://support.opencartgreece.gr/contact/?utm_source=open-cart.gr)
- [See Support Plans](https://open-cart.gr/en/opencart-support-plans/)